A doctor at your home,
any time of day
Consultations, urgent care and lab tests anywhere in Guayaquil, with care in English. We head out as soon as you message us.
Home visit from $29.99 · Telemedicine $14.99
We reply at any hour.
Life at risk? Call 911
24/7
Every day of the year
- 1,200+
- Patients seen
- 3 years
- Providing care at home
- 3 cities
- Cuenca, Quito and Guayaquil
24/7, every day
Including holidays and nights
We head out right away
We're on our way as soon as you message us
Evidence-based medicine
Licensed physicians with current registration
Care in English
Your visit can be in English
Everything we can take care of without you leaving home
Every service with its price and how it works, in one place.
With a specialist, by appointment
Each one has its own page: what's included, hours and how to book.
Other home services
Tap the one you need and WhatsApp opens with the message ready.
- Chronic conditionsManagement of diabetes, high blood pressure and long-term treatments.Request a doctor (opens in a new tab)
- PediatricsCare for children in their own surroundings, without exposing them to a waiting room.Request a doctor (opens in a new tab)
- Stitches and wound careWounds, burns and dressings with sterile supplies.Request a doctor (opens in a new tab)
- Sexual healthSexually transmitted infections, contraception and confidential consultations.Request a doctor (opens in a new tab)
- Preventive checkupsA general checkup to catch health problems early.Request a doctor (opens in a new tab)
If a life is at risk, call 911 first
We provide home medical care; we are not an emergency service. We don't carry an ambulance or resuscitation equipment. In those cases call 911 first, which arrives with what's needed.
911 is Ecuador's emergency number (ECU 911) and works from any phone.
Urgent care or emergency?
Emergency
- Is a life in danger?
- Yes, right now.
- How much time do I have?
- Minutes. Every minute counts.
- What should I do?
- Call 911.
Urgent care
- Is a life in danger?
- Not immediately.
- How much time do I have?
- Hours. A doctor is needed soon.
- What should I do?
- Message us: we'll assess you at home.
See the triage scale
Manchester triage
- Red: immediate care
- Orange: very urgent, within 10 min
- Yellow: urgent, within 60 min
- Green: standard, within 120 min
Blue (non-urgent, within 240 min): a regular appointment can be booked. The minutes are the maximum wait to be seen in an emergency room under the Manchester scale.
Rule of thumb: If the person isn't breathing well, doesn't respond, turns blue, has crushing chest pain, is having a seizure or is bleeding heavily → 911. Most other cases can be assessed at home.
Call 911 if there is:
- Chest pain or a suspected heart attack
- Severe difficulty breathing
- Stroke signs: facial droop, arm weakness or slurred speech
- A traffic accident or a hard blow to the head
- Loss of consciousness or seizures
- Bleeding that won't stop
Read the full guide: urgent care or emergency?
Not sure whether it's an emergency?
Message us and we'll guide you at no cost. We'll help you tell whether you need 911 or whether it's something we can treat at your home. If you see any of the situations above, don't wait for our reply: call 911.
Ask at no cost(opens in a new tab)Know the price before you book
We confirm the price before the visit.
- The price covers the full medical assessment.
- It does not include lab tests or the treatment to continue at home.
- $10 night surcharge from 8 p.m., paid in advance. The south and Samborondón: $34.99.
Trusted professionals,
caring for you at home
CrabCare brings the doctor to your home, so you don't have to go to a clinic.
Our doctors are registered and see patients 24 hours a day across the Guayaquil metropolitan area. You get diagnosis, treatment and follow-up in the same visit.
Dr. Jefferson Astudillo Peña
General physician · MSc in Occupational Health and Safety · Director of Operations and Compliance · Guayaquil
SENESCYT registration 1008-2023-2705888
Dr. Jorge Guamán Vera
Physician and surgeon · General Director · Founder · Cuenca
SENESCYT registration 1009-2023-2794310
Dr. Juan Mendoza Ortega
Physician and surgeon · Director of Administration and Talent · Quito
SENESCYT registration 1009-2023-2709227
Od. Cindy Moreira Vera
Dentist · Director of Dentistry and Marketing · Oral and Maxillofacial Surgery and Traumatology residency in progress (Brazil) · Cuenca
SENESCYT registration 1060-2023-2660436
What people who've let us into their homes say
Patient reviews from the cities where we work.
Excellent, timely care for when you can't go out because you're ill. Highly recommended from me
Translated from Spanish
I had an excellent experience with Dr. Juan in Quito while I was dealing with travelers sickness. The service was fast, professional, and very informative. Dr. Juan took time to explain the treatment and made me feel comfortable throughout the process.
Excellent care, the staff was very kind to my patient. Recommended ☺️
Translated from Spanish
Excellent care, and the home service is perfect when you get sick in the middle of the night 😍 loved their care
Translated from Spanish
A 100% recommended experience! The CrabCare team provides very personalized, empathetic and professional care. They have excellent doctors.
Translated from Spanish
Excellent care from the doctors, they arrived at the time they told me and were super kind.
Translated from Spanish
I want to express my deep gratitude for the care my aunt received at a moment of real emergency. […] I also want to highlight the follow-up afterwards, which shows a genuine commitment to the patient.
Translated from Spanish
Excellent care and very trustworthy
Translated from Spanish
Excellent service. Quick, professional and fast
Translated from Spanish
Three steps and we're at your door
- 1
You message or call
Tell us what's going on. We reply right away, whatever the hour.
- 2
The doctor heads out
We assign the right professional and they set off.
- 3
We treat you at home
Diagnosis, treatment and clear instructions. With follow-up if you need it.
This is how we get to your home.
Going to a clinic, or having the doctor come to you
Going to a clinic
- Moving someone who is sick or elderly
- A waiting room shared with other patients
- A short, rushed consultation
- More trips after the consultation
CrabCare at your home
- We head out as soon as you confirm and come to your door
- No catching something in a waiting room
- An unhurried consultation, in your own space
- Diagnosis, treatment and instructions in the same visit
Read the transcript
“But if they end up sending you to a specialist anyway, why call a general practitioner to your home? It's actually complementary work. We look at the patient as a whole and focus on both symptoms and signs for a timely diagnosis and treatment. We refer to a specialist when the diagnosis becomes much more complex.”
How we provide care in Guayaquil
Real home visits in Guayaquil.
We cover all of Guayaquil
We reach both the urban area and outlying neighborhoods. If you're unsure about your address, message us and we'll confirm right away.
Do we reach your area? See areas and map
- Urdesa
- Kennedy
- Alborada
- Sauces
- Samanes
- Ceibos
- Garzota
- Miraflores
- Mapasingue
- Downtown
- Vía a la Costa
- Samborondón
Frequently asked questions
Can the visit be in English?
Yes. Write to us in English and we'll coordinate your visit so it can be carried out in English.
Do you see patients at night or on holidays?
Yes. General medical consultations and urgent care run 24 hours a day, 7 days a week, including holidays. There's no time when you can't message us. Consultations with specialists are scheduled separately, based on each one's availability.
How long does it take you to arrive?
The doctor heads out as soon as we confirm the visit. The exact time depends on the neighborhood and on traffic at that moment, so we confirm it when we coordinate, so you know what to expect.
Do I need to book in advance?
No. For urgent care we come right away. For scheduled consultations we arrange the time that works best for you.
What payment methods do you accept?
All of them: cash, bank transfer, debit card and credit card. We confirm the price before the visit, with no surprises at the end.
Which areas of Guayaquil do you cover?
We cover all of Guayaquil, both the urban area and outlying neighborhoods. If you're unsure about your address, message us and we'll confirm right away.
What if I need to be hospitalized?
We stabilize the patient at home and coordinate the transfer to the appropriate hospital, staying with you throughout the process.
Do you see children?
Yes. We offer pediatric care at home, so children can be examined in their own surroundings.
What does the consultation price include?
The medical assessment, the diagnosis, any treatment given during the visit and written instructions. Whatever you need to continue the treatment at home isn't included in the price.
Message us and we'll arrange the visit
We see patients day and night, holidays included.